A63 Digital Limited

Refund Policy

Last updated: 25 May 2026

We want you to be confident in what you buy from A63 Digital. This Refund Policy explains when refunds are available across our paid products and subscriptions.

A63 Digital Limited (“A63 Digital”, “we”, “our”, or “us”) is based in Dublin, Ireland. This policy applies to paid plans and subscriptions for our software products — including the AutoLens platform and our WordPress plugins such as Alt Text. Custom development and professional services are handled separately, as explained below.

1. Free Plans & Trials

Several of our products include a free tier or a free trial. The Alt Text plugin, for example, is free forever up to its monthly free image quota, and you are only charged if you choose to upgrade to a paid plan.

While you are on a free plan or within a free trial, no payment is taken — so there is nothing to refund. You can stop using a free plan at any time.

2. 14-Day Money-Back Guarantee

For new paid subscriptions and plans, we offer a 14-day money-back guarantee. If you’re not satisfied, contact us within 14 days of your initial payment and we’ll refund that payment in full. This applies to the first payment on a new paid plan, whether billed monthly or annually.

3. Subscriptions, Renewals & Cancellations

Paid plans renew automatically (monthly or annually) until you cancel. You can cancel at any time, which stops all future renewals, and you keep access until the end of the period you’ve already paid for.

After the 14-day window has passed, payments for the current billing period are generally non-refundable, but cancelling promptly prevents the next charge. For annual plans, the 14-day guarantee applies from each renewal payment.

4. Faulty or Misdescribed Products

If a product doesn’t work as described and we’re unable to resolve the issue within a reasonable time, you’re entitled to a refund regardless of the 14-day window. This reflects your statutory rights, which this policy does not limit.

5. Your Consumer Rights (EU/EEA)

If you buy as a consumer within the European Economic Area, you have a statutory 14-day right to cancel a distance purchase. Our 14-day money-back guarantee meets or exceeds this right. Please note that for digital products and services you access immediately, the statutory cancellation right may not apply once delivery has begun with your consent — but our voluntary guarantee gives you 14 days either way.

6. How Payments & Refunds Are Processed

Payments are processed by our payment provider, Paddle, acting as merchant of record. Approved refunds are returned to your original payment method through Paddle and typically appear within 5–10 business days, depending on your bank or card provider.

7. How to Request a Refund

Email info@a63digital.com with the email address on your account and your order or receipt details. We’ll confirm your request and process any eligible refund promptly.

8. Custom Development & Professional Services

Bespoke development, integrations, and consulting work are governed by the separate agreement or statement of work for that project, not by this policy. Because this work is tailored to you and begins on request, fees for work already carried out are generally non-refundable.

9. Chargebacks

If something goes wrong, please contact us first — we can almost always sort it out faster than a chargeback or bank dispute, and we’re happy to help.

10. Changes to This Policy

We may update this Refund Policy from time to time. The current version is always published on this page with a revised “last updated” date.

11. Contact Us

For any questions about refunds or billing, please contact: